Refund Policy

Last updated: April 2026

Credits are non-refundable. All sales are final.

This policy applies to all credit purchases made on the Omnidata platform. Below we explain why, what's not refundable, and the limited cases where we may issue a goodwill adjustment at our discretion.

1. General Policy

All credit purchases on Omnidata are final and non-refundable. Once credits are added to your account, they cannot be exchanged for cash, transferred to another account, or returned for any reason, except as explicitly set out in this policy. By purchasing credits you acknowledge and accept this policy.

2. Why We Don't Offer Refunds

Omnidata is a pay-as-you-go infrastructure service. Each credit represents a right to use scraping compute, browser automation, proxy capacity, and storage — costs we incur on your behalf whether or not you use them afterwards. Unlike subscription products, you are not being charged for a time window; you are provisioning ahead of use. Because of this model, we cannot retroactively recover the underlying cost once credits are issued.

3. What Is Not Refundable

The following are NOT refundable under any circumstances: unused credits on an active account, credits deducted for successful API responses (even if you later decide the result is not useful), credits consumed by jobs you cancelled after submission, credits used on coming-soon endpoints that were live at time of call, and credits on a closed or terminated account.

4. Failed Jobs Are Not Charged

You will never be charged credits for requests that fail due to our infrastructure — server errors, unrecoverable scraper failures, or dependency outages on our side. This is enforced automatically by our billing system (credits are only deducted at job-completion success). No refund is needed because no charge occurs in the first place.

5. Goodwill Adjustments (Discretionary)

In rare cases, we may issue a goodwill credit adjustment at our sole discretion. Examples where we typically do: (a) a service incident that caused widespread successful-response billing despite degraded output quality; (b) a documented bug that caused credits to be consumed beyond what the endpoint was designed to charge. These are one-off, goodwill gestures — they do not create a right to similar adjustments in the future, and the decision rests entirely with us.

6. How to Request a Review

If you believe credits were incorrectly deducted, open a support ticket (Billing category) with the job IDs, timestamps, and a description of the issue. We review every request and respond within 3 business days. Requests without job IDs or a clear description may be closed without action.

7. Payment Disputes

If you believe a topup transaction was unauthorized or incorrectly captured by our payment processor, contact us immediately via our contact form. We cooperate with our payment processors on legitimate fraud disputes. Initiating a chargeback without first contacting us may result in account suspension pending resolution.

8. Changes to This Policy

We may update this policy from time to time. Changes take effect when posted on this page. Continued use of the Service after changes constitutes acceptance. The policy in effect at the time of your purchase governs that specific purchase.